Kingston MRI and KMI X-ray & Ultrasound will respond to all patient complaints in a detailed and prompt investigative process.

If you have a complaint concerning the care you received or in regards to the functioning of our clinic please contact us by email at info@kingstonxray.com or give your details to one of our staff members who will pass on your information to our Quality Assurance Committee.

All complaints alleging patient harm will be fully investigated. A response will be provided back to you in writing within 10 business days.

If for some reason you are not happy with the resolution of the complaint, it is your right to bring your complaint to the Patient Ombudsman under the Excellent Care for All Act, 2010.

 

Patient Ombudsman

Mail: Box 130, 77 Wellesley Street West

Toronto, ON M7A 1N3

Phone: 416-597-0339

Toll Free: 1-888-321-0339

TTY: 416-597-5371

FAX: 416-597-5372